Shipping Policy
USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).
All packages are shipped via USPS or UPS.
Order Processing:
We do our best to ship orders as quickly as possible. The typical processing time on your order is 24-48 hours before shipping determined by the product mix and quantities ordered.
If you place your order over the weekend (Friday through Sunday), please allow extra time for processing. This order processing estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday season.
If you place your order over the weekend (Friday through Sunday), please allow extra time for processing. This order processing estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday season.
Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.
Please keep in mind that tracking information with USPS may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Elevated Trading, LLC and must be resolved by contacting USPS (see contact information below)
Please keep in mind that tracking information with USPS may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Elevated Trading, LLC and must be resolved by contacting USPS (see contact information below)
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Once an order has shipped, Elevated Trading, LLC is no longer responsible for how long an order takes to deliver to you.
Shipping Rates:
All additional shipping methods and rates will be communicated through our online channels or via your account manager here at Elevated
Trading, LLC. In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the
address or location that you have provided. Please contact our team at info@elevatedtrading.com if you need assistance.
Trading, LLC. In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the
address or location that you have provided. Please contact our team at info@elevatedtrading.com if you need assistance.
Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or potentially remove the item from your order and issue a refund back to your credit card or other method of payment.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail us along with a brief description of the problem to info@elevatedtrading.com.If you can please just swap out Elevated Trading and place Highly Legal Herbs ™
Shipping Policy: Returns
Our return policy lasts 30 days from the date of purchase. If 30 days pass since your purchase, unfortunately we can’t offer you a refund or
exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed. Elevated Trading, LLC will reject a return if either of these conditions are not met.
exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed. Elevated Trading, LLC will reject a return if either of these conditions are not met.
Non-returnable items:
Gift Cards
To complete your return, we require a copy of the original receipt or proof of purchase in our system.
Damaged or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, incorrect flavors, etc., please take a picture of the products immediately and email them along with a brief description of the problem to info@elevatedtrading.com or directly to your account manager for assistance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
There will always be processing time before a refund is posted. Elevated Trading, LLC will notify you once a refund has been issued so you can begin tracking progress of the funds.Please allow some time for the refund to post to your bank or credit card companies before contacting Elevated Trading, LLC.If you’ve received the refund notice from Elevated Trading, LLC and 10 business days have passed without receiving the funds in your account, please contact us at info@elevatedtrading.com.Sale items (if applicable)
Only regular priced items may be refunded. Sale items will not be refunded after purchase. All sales on sale items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elevatedtrading.com or contact your account manager directly for assistance.
Shipping
To return your product, the Elevated Trading team will coordinate a prepaid label and return instructions.
Gift Cards
To complete your return, we require a copy of the original receipt or proof of purchase in our system.
Damaged or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, incorrect flavors, etc., please take a picture of the products immediately and email them along with a brief description of the problem to info@elevatedtrading.com or directly to your account manager for assistance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
There will always be processing time before a refund is posted. Elevated Trading, LLC will notify you once a refund has been issued so you can begin tracking progress of the funds.Please allow some time for the refund to post to your bank or credit card companies before contacting Elevated Trading, LLC.If you’ve received the refund notice from Elevated Trading, LLC and 10 business days have passed without receiving the funds in your account, please contact us at info@elevatedtrading.com.
Only regular priced items may be refunded. Sale items will not be refunded after purchase. All sales on sale items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elevatedtrading.com or contact your account manager directly for assistance.
Shipping
To return your product, the Elevated Trading team will coordinate a prepaid label and return instructions.
